While you are home

by | Letters, Uncategorized | 0 comments

The Covid-19 crisis has forced us to stay home.  This is a good time to take inventory of products you have bought in the past or currently which have not lived up to your expectations.  A great example is the following reply to a letter sent online using the “Contact Us” page for Farmer John, after attempting to return a product and being refused a refund by the market in which it was purchased.

CONFIRMATION LETTER…COUPONS WILL BE SENT VIA USPS

Dear XXXX;
Thank you for contacting us about your recent experience with our Farmer John Bacon. I am sorry that upon opening the package you found mold on the bacon. We take pride in the products we make and we take consumer feedback seriously. I reported your concern to our quality team where they can take the appropriate action to address it.
I understand it is frustrating when you purchase something and it is not what you expected and I sincerely apologize for any inconvenience this caused. I hope you will use the enclosed coupons to give our products another try in the future.
Thank you for sharing your concerns and for giving us the opportunity to make amends.

Sincerely,
Consumer Affairs Specialist

Enclosure:

2 Save $7.00 on one Farmer John Product

 

 

Jockey for Her

by | Letters | 0 comments

A recycle /reuse failure

Dear Jockey for Her,

I purchased my first selection of your women’s cotton underwear back in the early 80’s because I wanted cotton underwear that would withstand the years of wear that I witnessed my dad, brothers and later, husband, enjoy.

I purchased a week’s supply and was delighted with what I first perceived as the quality I was hoping for. Months later, I was devasted when the elastic began to disintegrate.

As per my usual consumer guru style, I wrote a letter back then with a typewriter and a stamp complaining of the quality. I was pleased with your prompt response asking for my size and the quantity to be replaced, and even happier when they arrived without delay.

I have been a loyal customer since then, ever impressed with the research and development of products including hoisery, loungewear, sleepwear and bras intended to bring the Jockey quality to all areas of an active woman’s life.

Two days ago I received a shipment of your Jockey Elance french cut cotton underwear. I am not writing to complain about your product. I am so used to your high quality that I am now able to order the product online and avoid stores altogether. At my age, this pleases me.

I am writing to bring your attention to the packaging. Someone worked very hard to design bags using a heavy duty plastic complete with a ziploc seal. Plastic will long outlast any pair of underwear you will ever manufacture, so I appreciate the intent to make the bags heavy duty with a seal suggesting that someone was thinking about its reusability.

There’s only one problem. It’s a one and a half inch circular cutout roughly two and a half inches from the bottom of the bag. This cutout, presumably to allow potential customers to feel the luscious cotton quality of the underwear, renders the bag useless once the product is removed.

Since I’ve taken the time to write and bring your attention to this idiotic decision, please, oh please, for the sake of the kids and our glorious planet, rethink your packaging decisions.

Sincerely,

the guru
www.satisfactionguaranteedguru.com